• Welcome to PS5Forum - The #1 PlayStation Forum. Why not take a minute to register for your own free account now? Registration is completely free and will enable the use of all site features including the ability to join in or create your own discussions.

Return PS4 for these playback issues?

ConfusedPS4

New Member
I have had my new PS4 for about 2 months. I'm having some different intermittent playback issues.

1. During playback of some Blu-Rays (some of which are brand new), the circle icon just spins and spins and never loads the movie. This is even when I selected "No connection" to internet for playback. Then, I reboot the PS4 and it typically works again. Bizarre.

2. During playback of some DVD's, there is a lot of skipping. Last night, I was playing "The Returned", which I got from the library. I looked at the back of the disc and it had some marks on it but I played it in my computer's DVD player and it worked just fine.

Have not played any disc-based games yet, just downloaded PSN content.

The PS4 has already been reformatted once. Do you think since this is an intermittent issue, it's even worth sending it back to Sony? If they can't replicate the issue, I just get it back as is, right?
 


Derri

, , Darkness, ,
I'd call support and they'll be able to do a switch. Or you could see if you could return it to the store. Whatever you decide to do I'd suggest returning it because this does sound like a hardware issue.
 

ConfusedPS4

New Member
Thanks for the feedback. I went ahead and set up to send it to Sony, though the guy on the phone did not indicate it would be a "switch." I don't know how vigorously they test these things (as it IS an intermittent issue), but I just hope they don't throw in a coupla Blu-Rays and say it's fine and send mine back to me.

I'd call support and they'll be able to do a switch. Or you could see if you could return it to the store. Whatever you decide to do I'd suggest returning it because this does sound like a hardware issue.
 

SeanM

New Member
Check your warranty, return it to the store (walmart, target, radioshack etc) not to sony for a replacement
 

Link10103

New Member
I haven't had any issues with mine outside of the network problems everyone had on release. I personally wouldn't have sent it back unless it was a major issue, but then again I actually use mine to play frequently so it would essentially have to be broken for me to care enough to get a full out replacement if I couldn't get it fixed locally.
 
Similar threads
Thread starter Title Forum Replies Date
Oberon Rock Band and Plastic Instruments Will Return on Xbox One and PS4 PlayStation 4 10
DrRipley How Can PlayStation Return To Its Former Glory With The PS4? PlayStation 4 6
A Sony PlayStation Return - Warranty Payment PlayStation 4 8
ajally123 Activision teases the return of Sierra PlayStation 4 3
KMJ_84 Call of Duty Ghosts: future DLC map names leaked, Dome may return PlayStation 4 3
Oakster Return to the PS family Introduce Yourself 4
Clark Wayne Xbox One Sharing feature could return. Xbox 2
S Has the PS4 Blu-ray audio issue been fixed on PS5? PlayStation 5 0
C PS4/PS5 user query PlayStation 5 3
D Running PS4 games on the PS5 and a couple of hints PlayStation 5 1
L PS4 Won't turn on. Please help. PlayStation 4 0
R Is PS4 DLC downloadable from the PS5 store? PlayStation 5 1
S Organizing PS5/PS4 games PlayStation 5 0
D Playing PS4 Games on Ps5. How do I play Watchdogs PS5 version on my PS5? I have the PS4 version? PlayStation 5 1
L Can’t log into my sub account on ps5. My son has a ps4 which his account was under his dads account and cannot login on his ps5 PlayStation 5 2
DestroyRepeat How to transfer your PS4 data to the PS5 console PlayStation 5 0
D Same account simultaneously logged in ps4 and ps5 PlayStation 5 3
F Resident evil 3 PS4 some bobbleheads don't appear where they should PlayStation 4 0
Y ARE GAMES FROM PS4 ABLE TO BE USED ON THE NEW PS5? PlayStation 5 1
J PS4 won't turn on PlayStation 4 1
A Gta sa ps4 PlayStation 4 1
E [PS4 Beginner] Tips and easy games to learn & build skills for Action-Adventure PlayStation 4 0
V Any gamepads compatible with PS4 Remote Play on Android 9? PlayStation 4 0
D Can anyone answer some questions about the performance of your PS4 PlayStation 4 3
A Nfs rivals ps4 loaded garage pack PlayStation 4 0
B PS4 Turns On and Off again in a second, light goes blue once. PlayStation 4 1
L ps4 PlayStation 4 4
D Ps4 Guitars PlayStation 4 0
V "Error" message related to 2 PS4 on one PSN main user PlayStation 4 0
D PS4 Controller flashing White but not connecting. HELP!!!! PlayStation 4 0
A PS4 6.71 UPDATE PlayStation 4 1
M Ps4 controller issue PlayStation 4 1
B PS4 Slim Error PlayStation 4 10
B PS4 External HD Problems - Constantly Repairing Itself PlayStation 4 0
M PS4 won’t restart PlayStation 4 0
A PS4 help please? PlayStation 4 1
ConfederateWay Ps4 messages PlayStation 4 0
T Ps4 PlayStation 4 1
B PS4 slim - Video stopped working PlayStation 4 0
D PS4 slim PlayStation 4 5
M How to transfer 2TB drive from PS4 to PS4 Pro PlayStation 4 1
Draco_and_the_Ecliptic Sekiro: Shadows Die Twice (PS4) PlayStation 4 1
ZOMBLUE PS4 Pro interface SO SLOW?! PlayStation 4 7
P ps4 accounts with lowest price PlayStation 4 1
S [XB1, PS4, PC][NA/EU] XGN Xiled Gaming Network over 75,000 members PS Clans & Communities 0
R All controllers not connecting to PS4 PlayStation 4 2
S HyperX Cloud 2 Connection on PS4 PlayStation 4 0
R Sony please bring fight night to ps4!!!!! PlayStation 4 0
S SLG NATION Recruiting PS4 PS Clans & Communities 1
S Power cut off ps4 again PlayStation 4 0

Similar threads

Get Connected With PS5Forum.com

Like PS5 Forum!

Advertisements

Top